Description based on the Specified Commercial Transactions Act

Distributor: Meta Idolverse Inc.

Representative person in charge: Representative director Kaiyuki Oe

Address: 1-12-1 Dogenzaka, Shibuya-ku, Tokyo 150-0043 Shibuya Mark City W22nd floor

Telephone reception hours: 10:00-18:00 (excluding weekends and holidays) 

*If the reception is closed, please contact us by email. 

Email address: info@meet48.tokyo

Website URL: https://meta-idol-verse.com/

Product sales price: Please refer to each product page. 

Fees required other than the product price: 

Shipping fees are set according to the size and weight of the product.
Detailed shipping charges can be found on the order page after selecting the product.  

Payment method: Credit card payment

Credit card payment: Payment is confirmed when you order the product. 

Delivery time: Products will be shipped within 2-3 business days from the date of order. 

Returns and Exchanges: Returns and exchanges are possible only within 7 days of receiving the product. 

Return shipping costs: If the product is defective, we will cover the cost. If the return or exchange is due to customer's convenience, the customer will be responsible for the cost.

Returns, Defective Products, and Cancellations: 

[Cancellation and return policy]
Please note that we do not accept cancellations, returns, or exchanges of products due to customer convenience.

[Returns and exchanges]
We will only exchange products if the delivered product is damaged or defective, or if the product you receive is different from the product you ordered.
In addition, we will reship the missing items only if we confirm that there is a shortage of products.

Please contact us via the inquiry form within 7 days of receiving the product. We will reply with detailed information.
*If we are unable to provide a replacement item in stock, we may provide a refund.
*Depending on the condition of the product or the nature of the defect, we may not be able to exchange it.
*Please be sure to keep the defective product. If we are unable to confirm the actual item, we may refuse to exchange it.

Please note that we cannot accept returns, exchanges or refunds if the product has been received more than 7 days ago.

Return period: Within 7 days of receiving the product